Certificates awarded post-2009
Using our certification platform, CertiTrack you will be able to:
- View certificates and unit transcripts – this is a free service
- Access and share QR codes to enable 3rd parties access to your achievement records – this is a free service
- Purchase replacement certificates and confirmation letters
Please open the CertiTrack user guide for details on how to log in and use the platform.
Alternatively, payments can be taken by credit or debit card over the telephone by our Customer Support team via +44 (0) 23 8068 4500.
Please ensure you have the following information to hand when you call:
- your full name (at the time you achieved your qualification)
- your date of birth
- the qualification title and/or the year you completed your qualification
- the name of the training provider where you studied your qualification
Certificates awarded pre-2009
Payments can be taken by credit or debit card over the telephone by our Customer Support team via +44 (0) 23 8068 4500. Fees:
- Replacement for a certificate issued post-1995: £37.50
- Replacement for a certificate issued pre-1995: VTCT is unable to issue replacement certificates in this instance. Where the original certificate was issued pre-1995 an Academic Transcript letter will be issued. VTCT will search archive records and the letter will detail any achievement found. There is a non-refundable fee of £63.00 for this service, which comprises of a £25.50 archive search fee and a £37.50 transcript issuance fee.
VTCT introduced a redesigned certificate in 2017, with additional security features. If the original certificate was issued before this date and we cannot print it in full, we will send a letter confirming all full awards completed as shown on our records.
If your original certificate was awarded by IIHT/IHBC the replacement will now be a VTCT certificate.
All replacement certificates will be annotated “Replacement” as agreed with the regulatory authorities. We cannot enter into any correspondence regarding awards that do not appear on our records.
Please note: Only if the reason for replacement is acceptable to VTCT (e.g. lost, stolen, destroyed etc) will a replacement certificate be issued. Once the search has been completed, this fee is non-refundable.